Yo riders! At Element Skate Shop, we want you to be stoked about every purchase. If something’s not right with your gear, we’ve got your back with our simple return and exchange policy. Read on to learn how to send stuff back and get what you really want.

Our Return Policy

You’ve got 15 days from the delivery date to return or exchange items. All returned items must be:

  • Unused and in original condition
  • In the original packaging with all tags attached
  • Accompanied by proof of purchase

Heads up! For hygiene reasons, we cannot accept returns on beanies, caps, belts, and grip tape unless they’re defective. Bearings must be returned in original sealed packaging.

How to Return or Exchange

  1. Email Us at [email protected] with your order number and what you’d like to return/exchange
  2. Wait for Approval – We’ll email you a return authorization within 48 hours
  3. Pack It Up – Use the original packaging if possible
  4. Ship It Back – Send to:
    Element Skate Shop Returns
    1933 Cambridge Court
    Phoenix, US 85019
  5. Get Your Refund/Exchange – We’ll process it once we receive your return

Return Shipping

You’re responsible for return shipping costs unless the item is defective or we made an error. For exchanges, we’ll cover the shipping cost to send your new item.

We recommend using a trackable shipping service – we can’t be responsible for items lost in transit back to us.

Refund Timeline

Once we receive your return:

  • Processing: 2-3 business days
  • Credit Card/PayPal Refunds: 5-10 business days to appear on your statement
  • Original Payment Method: Refunds go back to how you paid

Exchange Timeline

Exchanges take about 7-10 business days after we receive your return. We’ll email you tracking info once your new item ships.

Return Request Template

Copy and paste this into your email to us:

Subject: Return/Exchange Request – Order #[Your Order Number] Yo Element Crew, I need to return/exchange some items from my order #[Your Order Number]. Items to return/exchange: 1. [Product Name] – [Size/Color] – [Reason] 2. [Product Name] – [Size/Color] – [Reason] For exchanges, I’d like: 1. [New Product Name] – [Size/Color] My shipping address is: [Your Name] [Your Address] [City, State, ZIP] [Country] Let me know next steps! Keep shredding, [Your Name]

Damaged or Defective Items

If your gear arrives damaged or defective, email us within 7 days with photos of the issue. We’ll send a replacement ASAP or refund you – your choice.

International Returns

International riders follow the same process but are responsible for all return shipping costs and any customs fees. We can’t mark returns as “gifts” – sorry!

Questions? Hit us up at [email protected]. We’ll respond faster than you can ollie!

Keep shredding,
The Element Crew