At Element, we know waiting for new gear is the worst kind of board-stall. That’s why we’ve engineered our global delivery system to get your skate essentials from our Phoenix HQ to your doorstep with maximum efficiency and minimum hassle. Whether you’re a pro skater needing fresh grip tape or an urban explorer hunting that perfect backpack, here’s how we keep you moving:

SKATE FIRST DELIVERY PROMISE: Every order ships within 1-2 business days (weekends don’t count – we’re skating too). Our warehouse crew treats every deck like their own setup – no factory robots, just real riders packing your gear with care.

YOUR DELIVERY OPTIONS

EXPRESS AIR (RECOMMENDED FOR CORE SKATERS)
  • Carriers: DHL or FedEx – tracking number included
  • Speed: 10-15 days after shipping (we’ve seen some European riders get theirs in 8)
  • Cost: $12.95 flat rate worldwide
  • Best for: When you need that new deck or bearings yesterday
FREE RIDER SHIPPING (FOR THOSE WHO CAN WAIT TO STYLE)
  • Carrier: EMS – reliable global postal service
  • Speed: 15-25 days after shipping
  • Cost: FREE on orders over $50
  • Best for: Seasonal wardrobe updates or when stocking up on multiple items

GLOBAL BUT HONEST SHIPPING

We ship to most countries except some remote islands and parts of Asia where even our most determined team riders haven’t been able to test the delivery routes. If you’re unsure about your location, just email our crew at [email protected] before ordering.

WHAT HAPPENS AFTER YOU ORDER?

  1. Order Processing (1-2 days): Our Phoenix team hand-checks every item against your order. No warehouse robots here – just skaters who care about your gear.
  2. Shipping Notification: You’ll get a tracking number the moment your package leaves our hands (check spam if it doesn’t show).
  3. Customs Clearance: For international orders, we handle all customs paperwork. You might owe local duties – check your country’s import policies.
  4. Delivery Day: Carrier will attempt delivery. Pro tip: If you’re not home, they’ll usually leave a notice for pickup.

NO-STRESS RETURNS: Changed your mind? We get it. You’ve got 15 days after delivery to initiate returns. Items must be unworn/unused with original packaging. Return shipping is on you unless we messed up (which rarely happens).

PAYMENT OPTIONS THAT DON’T SUCK

We accept all major cards (Visa, MasterCard, JCB) and PayPal. No sketchy payment processors – just secure transactions so you can focus on your setup, not security concerns.

GOT DELIVERY QUESTIONS?

Our customer crew actually skates and actually responds. Hit us at [email protected] or swing by our Phoenix HQ at 1933 Cambridge Court if you’re local (we’ve got a mini ramp out back).

SHOP NOW & RIDE FASTER

“We test every product in the streets before we sell it – our delivery system gets the same treatment. Fast, functional, and built for riders who hate waiting.” – The Element Crew